Privacy Policy

Last updated: January 7, 2026

Mack Bo Ross Studio ("we", "us", "our") operates this store and website to provide original prints, limited editions, photography, and animation services (the "Services"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or make a purchase using our Services. If there is any conflict between this Privacy Policy and other store documents, this policy controls with respect to personal information.

1. Personal information we collect

“Personal information” means information that identifies you or can reasonably be linked to you. Depending on how you use our Services, we may collect:

Contact & account details: name, email, billing and shipping address, phone number.
Payment information: card or payment account details (collected and processed by our payment providers).
Order & transaction data: items purchased, order date, delivery information.
Communications: customer service messages, reviews, support requests.
Device & usage data: IP address, browser type, device, pages visited, referral data (collected automatically).

2. How we collect information

Directly from you when you create an account, place an order, sign up for updates, or contact us.
Automatically via cookies and similar technologies when you browse our site (see our Cookie Policy).
From service providers we use (Shopify, payment processors, shipping providers, analytics).

3. How we use your information

We use personal information to:

Process and fulfill orders, including shipping and returns management.
Communicate about orders, updates, and customer support.
Provide, improve, and personalize the Services (product recommendations, saved preferences).
Prevent fraud, secure accounts, and comply with legal obligations.
Send marketing communications only where you have opted in (you may opt out at any time).

4. How we share personal information

We share personal information only as needed to provide Services or where required by law. This includes:

Shopify: Our store is hosted on Shopify — Shopify stores and processes data to provide the e-commerce platform. See Shopify’s privacy resources at https://privacy.shopify.com/.
Payment processors: Payment data is sent directly to and processed by third-party payment processors (e.g., Stripe, PayPal). We do not store full card numbers on our servers.
Shipping & fulfillment: Carriers and fulfillment partners receive name/address/phone to deliver orders.
Analytics & advertising partners: (e.g., Google Analytics) to measure and improve the site and ads. You can opt out of targeted advertising as described below.
Where required by law, to respond to legal process, or to protect rights and safety.

5. International transfers

Your information may be processed or stored outside your country (for example with Shopify or payment processors). When transferring personal data from the EEA/UK, we rely on appropriate safeguards such as Standard Contractual Clauses or other lawful mechanisms. Contact us to request details of transfer safeguards.

6. Retention

We keep personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements. Typical retention periods:

Order & transaction records: up to 7 years for tax and legal compliance.
Account records: while account is active and for a reasonable period after.
Marketing lists: until you unsubscribe.

7. Your rights

Depending on where you live, you may have rights including:

Access and correct personal information we hold about you.
Request deletion of your personal information (subject to legal exceptions).
Export / portability of personal information in a common format.
Opt-out of sale or sharing for targeted advertising (where applicable).

To exercise rights, contact: info@mackboross.com. We will verify requests to protect your privacy. If you are in the EU/UK and prefer to exercise certain rights via Shopify’s tools, see Shopify Privacy Portal.

8. Cookies & tracking

We use cookies and tracking technologies as explained in our Cookie Policy. Where required (EU/UK), we will obtain consent before placing non-essential cookies.

9. Children

Our Services are not directed to children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe we have collected such information, contact us and we will delete it where required by law.

10. Security

We take reasonable administrative, technical, and physical measures to protect personal information. No system is perfectly secure; if you suspect unauthorized use of your information, contact us immediately.

11. Marketing & opt-out

If you opt into marketing, you may opt out at any time by using the unsubscribe link in emails or contacting info@mackboross.com. Browser-based opt-out tools and the Global Privacy Control (GPC) signal are respected where applicable.

12. Complaints & enforcement

If you have a complaint about how we process personal information, contact us at info@mackboross.com. You may also lodge a complaint with your local data protection authority.

13. Changes

We may update this policy. We will post the revised policy with a new “Last updated” date. Continued use after posting constitutes acceptance of changes.

Contact

For questions or to exercise privacy rights, contact:

Mack Bo Ross Studio
Email: info@mackboross.com
Address: 148 E Milwaukee St #1122 Jefferson, WI 53549-1636 United States